Services Agreement - Version 1.0
Last Updated: January 13, 2026

This Laser Engraving Services Agreement (the "Agreement") is entered into by and between Lugo Laser Design LLC a Wisconsin business operating via Wix and processing payments through Stripe ("Service Provider"), and the client receiving the invoice that references or links to this Agreement ("Client"). By paying the invoice or approving the project, the Client agrees to the terms of this Agreement.

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1. Scope of Work

The Service Provider offers custom laser engraving and optional custom graphic design services. Scope of work for each project includes, when applicable:

Laser Engraving Services

• Engraving on materials supplied by either the Client or the Service Provider.

• Preparation of files for engraving, including sizing, alignment, and optimization.

• Test engraving or sample impressions when applicable and feasible.

• Application of engraving on wood, metal, glass, acrylic, leather, or other compatible materials as specified.

• Review of material suitability and communication of any known risks associated with engraving on specific substrates.

Custom Graphic Design Services (Optional)

If requested by the Client, custom graphic design services may include:

• Creation of original artwork, logos, icons, text layouts, or decorative elements.

• Modification, clean-up, or conversion of Client-supplied designs.

• Preparation of vector files and engraving-ready artwork.

• Design iterations, drafts, and proofing as agreed upon in the project proposal or invoice.

 

Deliverables

Depending on the project, design deliverables may include:

• Engraving-ready files specifically formatted for use with the Service Provider’s equipment.

• Digital proofs or mock-ups for Client approval.

• Final artwork files, only if explicitly included in the invoice or written agreement.

Unless otherwise stated, deliverables are limited to visuals required for the engraving project and do not include editable source files.

 

Revision Limits

Design services include a defined number of revisions as stated in the invoice or project communication. Unless otherwise specified:

• Projects include up to two (2) rounds of revisions at no additional cost.

• Additional revisions beyond the included amount may incur extra fees.

• Revisions are limited to adjustments of existing concepts; requests for new concepts or major redesigns may be billed as new work.

 

Licensing & Usage Rights

• The Client receives a non-exclusive, non-transferable license to use the final design solely for the specific engraving project performed by the Service Provider.

• The Client may not resell, redistribute, modify, or use the design for additional purposes (including branding, mass production, or commercial merchandise) unless the invoice explicitly includes the purchase of extended usage rights.

• The Service Provider retains all copyrights to custom artwork unless otherwise agreed in writing.

• Client-supplied artwork remains the property of the Client; however, the Client represents that they have the rights necessary for its use.

 

Client Responsibilities

• Ensuring accuracy of all submitted text, images, dimensions, and material details.

• Providing clear instructions regarding design intent and engraving placement.

• Reviewing and approving proofs or mock-ups before production.

Any additional work or revisions outside the defined scope may incur additional charges, which will be communicated to the Client prior to proceeding.

 

2. Payment Terms

• Payment is processed through the Service Provider’s Wix website using Stripe.

• Full payment is due prior to the commencement of engraving unless otherwise agreed in writing.

• Invoices must be paid by the due date listed. Unpaid invoices may delay project timelines.

• All sales are final due to the custom nature of engraving services.

• Prices do not include applicable sales tax unless explicitly stated. Any required taxes will be calculated and collected at checkout or invoicing in accordance with applicable law.

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Electronic Transactions & Signatures
The Client agrees that this Agreement may be accepted electronically. Payment of an invoice, electronic approval of a project, or submission of artwork constitutes an electronic signature and acceptance of this Agreement under applicable electronic transaction laws, including the U.S. E-SIGN Act.

 

3. Client-Supplied Materials

If the Client provides materials to be engraved:

• The Service Provider is not responsible for defects, inconsistencies, or engraving failures caused by the material.

• The Client assumes the risk of damage to the material during the engraving process.

• Replacement of damaged items is the sole responsibility of the Client.

 

4. Production Timeline

Estimated turnaround times will be communicated to the Client but are not guaranteed. Delays due to material issues, design changes, equipment malfunction, or circumstances beyond the Service Provider’s control may extend delivery time.

 

5. Approvals & Proofs

When design proofs are provided, the Client must review and approve them in writing before production. Approval confirms that all text, layout, sizes, and details are accurate. The Client is fully responsible for errors present in approved proofs.

 

6. Limited Warranty

The Service Provider guarantees workmanship according to industry standards. No other warranties — express or implied — are provided. This includes warranties of merchantability or fitness for a particular purpose.

 

7. Limitation of Liability

To the maximum extent permitted by law:

• The Service Provider’s total cumulative liability, whether in contract, tort, or otherwise, is limited to the amount paid by the Client for the specific project associated with this Agreement.

• The Service Provider is not liable for indirect, incidental, special, or consequential damages including, but not limited to, loss of profit, business interruption, or replacement costs for Client-provided materials.

• Engraving inherently carries risk; the Client acknowledges this and accepts potential minor variations or imperfections.

 

8. Hold Harmless & Indemnification

The Client agrees to indemnify, defend, and hold harmless the Service Provider and its owners, employees, and contractors from any and all claims, damages, losses, liabilities, or expenses arising out of:

• The Client’s misuse of engraved products.

• Inaccurate information, designs, or materials provided by the Client.

• Copyright infringement or misuse of intellectual property supplied by the Client.

• Damage to Client-supplied materials during normal engraving processes.

 

9. Intellectual Property

The Client represents that they own or have permission to use all artwork, logos, text, or designs provided. The Client grants the Service Provider a limited right to use such materials solely for fulfilling the project.

The Service Provider may display images of completed work for promotional purposes unless the Client requests otherwise in writing prior to production.

 

10. Cancellations & Refunds

Due to the custom nature of engraving work:

• All sales are final.

• Refunds are only provided if the Service Provider has not yet begun work, and only at the Service Provider’s sole discretion.

• Cancellations after materials have been purchased or engraving has begun are non-refundable.

 

11. Dispute Resolution

Any disputes arising from this Agreement will be resolved through good-faith negotiation between both parties. If unresolved, disputes shall be handled in accordance with the laws of Wisconsin, in the county where the Service Provider operates.

 

12. Optional Policies

Rush Order Policy

• Rush orders may be accepted at the Service Provider’s discretion and are subject to an additional fee, which will be disclosed prior to acceptance of the project.

• Turnaround times for rush orders are estimates and may be affected by material availability, project complexity, or equipment status.

• Payment for rush services is due in full prior to the start of production.

Design File Archival Policy

• The Service Provider may retain project files, proofs, and production settings for up to 12 months from the project completion date.

• File retention is not guaranteed. Clients requesting reorders after the archival period may need to resubmit artwork or pay for new design preparation.

• Upon Client request and for an additional fee, the Service Provider may provide long-term file storage or copies of certain final production files, subject to licensing terms.

Photo Release for Marketing

• The Service Provider may photograph completed projects for use in marketing materials, portfolio displays, online galleries, or social media.

• If the Client prefers that their project not be photographed or displayed, they must notify the Service Provider in writing before production begins.

• Client-provided proprietary or confidential designs will not be shared publicly without explicit written permission.

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The following policies apply when referenced in an invoice, quote, or written project communication.

 

13. Acceptance

By submitting payment through the attached invoice, approving the project, or providing artwork/materials for engraving, the Client acknowledges and agrees to all terms in this Agreement.

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Service Provider: Lugo Laser Design LLC
Website: lugolaserdesign.com
Email: tory.lugo@lugolaserdesign.com

 

Client: Acceptance occurs automatically upon payment or project approval.