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Shipping Policy

A legal disclaimer

This Shipping Policy outlines the terms and conditions for shipping and delivery of products from Lugo Laser Design through our website lugolaserdesign.com. We specialize in custom laser engraving services, and our shipping practices are designed to ensure safe and timely delivery of your orders. By placing an order on the Site, you agree to this policy.

1. Shipping Fees

Customers are responsible for all shipping fees associated with their orders. Shipping costs are calculated based on factors such as the weight, dimensions, and destination of the package, as well as the selected shipping method. These fees will be clearly displayed during the checkout process before you complete your purchase.

  • Domestic Shipping: We ship within [e.g., the United States] using carriers like USPS, UPS, or FedEx.

  • International Shipping: Available to select countries. Additional customs duties, taxes, and import fees may apply, which are the customer's responsibility and not included in our shipping fees.

  • Free Shipping: We may offer free shipping promotions from time to time, subject to specific terms (e.g., minimum order value). These will be indicated at checkout.

We do not mark up shipping costs; fees are based on carrier rates.

2. Shipping Timeline

Due to the custom nature of our laser engraving services, shipping timelines vary based on the complexity of your project. We aim to process and ship orders as quickly as possible while maintaining high-quality standards.

  • Processing Time: Orders typically require 3-10 business days for processing and engraving, depending on project complexity (e.g., simple designs may take 3-5 days, while intricate or large-scale engravings may take 7-10 days). Rush processing may be available for an additional fee—contact us for details.

  • Shipping Time: Once processed, standard domestic shipping takes 2-7 business days, depending on the carrier and destination. International shipping may take 7-21 business days or more.

  • Total Delivery Estimate: From order placement to delivery, expect 5-17 business days for domestic orders and 10-31 business days for international, though this can vary based on project specifics, carrier delays, or unforeseen circumstances (e.g., weather, holidays).

We will provide an estimated shipping date during checkout and send a confirmation email with tracking information once your order ships. Please note that timelines are estimates and not guarantees.

3. Shipping Methods

We offer several shipping options at checkout:

  • Standard Shipping: Economical option with tracking.

  • Expedited Shipping: Faster delivery for an additional fee.

  • Priority/Overnight: Available for urgent needs, subject to carrier availability.

All shipments include tracking numbers, which will be emailed to you. We package items securely to prevent damage during transit, especially for delicate engraved products.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number and link to monitor your package's progress.

5. Delivery and Risk of Loss

  • Delivery Address: Ensure the shipping address provided at checkout is accurate. We are not responsible for delays or additional fees due to incorrect addresses.

  • Signature Requirement: For high-value orders, we may require a signature upon delivery.

  • Risk of Loss: Title and risk of loss pass to you upon handover to the carrier. If your package is lost or damaged in transit, we will assist with filing a claim with the carrier, but ultimate resolution depends on their policies.

6. Returns and Exchanges

For information on returns due to shipping issues (e.g., damage in transit), please refer to our separate Returns Policy. Shipping fees for returns are the customer's responsibility unless the issue is due to our error.

7. Restrictions and Limitations

  • We do not ship to P.O. boxes for certain carriers or oversized items.

  • Shipping may be restricted to certain regions due to legal, logistical, or safety reasons.

  • In the event of carrier strikes, natural disasters, or other force majeure events, delivery may be delayed.

8. Changes to This Policy

We may update this Shipping Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance.

9. Contact Us

If you have questions about shipping or need assistance with an order, please reach out:

lugo.laser.design@gmail.com

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